Refund and Returns Policy

RETURN POLICY ON PRODUCTS

Last updated August 21, 2024

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@explorist.life to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

EXPLORIST.life Distribution

Attn: Returns

RMA #

1900 Bridge Ln Unit #3B

Steamboat Springs, CO 80487

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS  

The following items cannot be returned: 

•     Digital Download Wiring Diagram PDF’s  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

• A 15% restocking fee will be charged for all returns.
• If a return is requested, customer is responsible for shipping both to and from the customer. This amount will be deducted from refund.
• Cancellations for any reason prior to shipping incur a 4% fee, as we are not refunded our merchant credit card processing fees in the event of a refund.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@explorist.life