Search
Close this search box.
Search
Close this search box.

Order Support

Contact Us - Live (#36)

Hey!  Thanks for reaching out.  In an attempt to properly point you in the right direction to get your questions answered, choose one of the following and follow the instructions.  We generally respond to all eligible support tickets within one business day:

IMPORTANT: Please make sure that emails from info@explorist.life are not BLOCKED or going to your spam folder. If you have our emails blocked, we CANNOT respond to your support ticket 🤷‍♂️

If you have ordered a large order, please note that your order will likely ship in multiple shipments. Inverters will ship in 1-3 business days unless programming has been requested, in which they will ship in 5-7 business days. Inverters & solar panels will always ship separately from the rest of your order.

Submitting multiple support tickets/emails will slow our response time. Please DO NOT submit multiple support tickets for the same issue.

I purchased a wiring diagram & am having issues opening it or have not received it.

I have a question about an order I placed through Shop.explorist.life:

I have a question about an order I'm about to place through Shop.explorist.life

I am looking for 1-on-1 video help, Consulting, or Installation Services

 

Email-based tech support on components/kits/systems purchased through EXPLORIST.life is always free.

If you've purchased from EXPLORIST.life and need tech support; please press the 'back' button and select 'I have a question about an order I placed through shop.explorist.life' for best support.

If you need remote video consulting, you can book a time for a 1-on-1 video consultation.  Please be sure to read the full product description because not all consultation requests are eligible. Click here to learn more.

If you need your system installed, we offer installation services: Click here to learn more.

 

I have purchased components from Amazon or another non-EXPLORIST.life online retailer and need tech support

We can only offer personal tech support via email on products purchased through shop.explorist.life, but we still have plenty of resources available to you for you to get your questions answered: 

First:  97% of the time, the answers to your questions have been answered by a dedicated EXPLORIST.life video or blog post.  So check for a video or blog post about your questions there:

If this/these questions are in regards to 'how' to wire a system together, We have diagrams available that meet the needs of 95% of people.
We also have full install videos for some of these systems here: 
If you can't find a video we've made talking about your specific questions, we STRONGLY encourage you to browse the comments section of our videos or blog posts as we've spent HUNDREDS of hours answering THOUSANDS of questions, and we're starting to think that there isn't a question out there that we haven't answered in the comments section of one of our videos or blog posts.  So we recommend spending some time reading through those.

If you still can't find the answer to your question.  It's VITAL to read the manual of the piece of equipment you have a question on.  Most of the time; the manufacturer has told you how to wire/install/program something, and it's all inside of the user manual.  For example...  A common question we get is asking if a 200-300Ah battery bank will work with a Victron Multiplus 3k 12V.  The answer to that question is on Pg. 8 of the user manual as Victron makes a specific minimum battery bank size recommendation there.  So... read the manual.

Still can't find the answer to your question?  If you've exhausted all of the above resources we've made available to your; feel free to ask your questions in the comments section of a related blog post or youtube channel and add to the crowdsourced info bank below each of the blog posts.  Unfortunately, due to the sheer volume of questions we get, we can't guarantee we'll answer your question, but we do spend HOURS every week responding to comments.  Here are a few tips to have the best chance of getting your questions answered:
  1. Number your questions.  This makes responding to multi-part questions much faster on our end.
  2. End your questions with a question mark so I know what you are specifically asking about.
  3. Give us enough info about your system to actually answer your question.  A question like "My system isn't working. Why not?" will go unanswered 100% of the time.
  4. Ask your question on Sunday morning at 5am MST on one of our Youtube Videos.  New Videos go out at 5am MST and we are generally awake and answering questions.  Questions that get asked while we are actively answering questions and follow the above three rules have the highest chance of getting answered in a semi-timely fashion.

 

And finally, although we understand and are compassionate that not all equipment manufacturers or dealers offer any kind of tech support; reaching out to your equipment dealer or manufacturer to see if they can help with the items they sell is always an option.

I have a general question about DIY campers or off grid electrical systems

Here are some resources to get your questions answered.

First:  97% of the time, the answers to your questions have been answered by a dedicated EXPLORIST.life video or blog post.  So check for a video or blog post about your questions there:

If this/these questions are in regards to 'how' to wire a system together, We have diagrams available that meet the needs of 95% of people.
We also have full install videos for some of these systems here: 
If you can't find a video we've made talking about your specific questions, we STRONGLY encourage you to browse the comments section of our videos or blog posts as we've spent HUNDREDS of hours answering THOUSANDS of questions, and we're starting to think that there isn't a question out there that we haven't answered in the comments section of one of our videos or blog posts.  So we recommend spending some time reading through those.

If you still can't find the answer to your question.  It's VITAL to read the manual of the piece of equipment you have a question on.  Most of the time; the manufacturer has told you how to wire/install/program something, and it's all inside of the user manual.  For example...  A common question we get is asking if a 200-300Ah battery bank will work with a Victron Multiplus 3k 12V.  The answer to that question is on Pg. 8 of the user manual as Victron makes a specific minimum battery bank size recommendation there.  So... read the manual.

Still can't find the answer to your question?  If you've exhausted all of the above resources we've made available to your; feel free to ask your questions in the comments section of a related blog post or youtube channel and add to the crowdsourced info bank below each of the blog posts.  Unfortunately, due to the sheer volume of questions we get, we can't guarantee we'll answer your question, but we do spend HOURS every week responding to comments.  Here are a few tips to have the best chance of getting your questions answered:
  1. Number your questions.  This makes responding to multi-part questions much faster on our end.
  2. End your questions with a question mark so I know what you are specifically asking about.
  3. Give us enough info about your system to actually answer your question.  A question like "My system isn't working. Why not?" will go unanswered 100% of the time.
  4. Ask your question on Sunday morning at 5am MST on one of our Youtube Videos.  New Videos go out at 5am MST and we are generally awake and answering questions.  Questions that get asked while we are actively answering questions and follow the above three rules have the highest chance of getting answered in a semi-timely fashion.
 
And finally, although we understand and are compassionate that not all equipment manufacturers or dealers offer any kind of tech support; reaching out to your equipment dealer or manufacturer to see if they can help with the items they sell is always an option.
 
Want to pay us to answer your question?  Click the 'back' button and select the 'I'm looking for consulting' option.

Something Else:

sign up for our
weekly newsletter

CLICK TO SUBSCRIBE

All information is collected and used in accordance with our Privacy Policy.

EXPLORE

SUPPORT

CONTACT

©Copyright 2024 EXPLORIST.life

Facebook-f Instagram Youtube

sign up for our
weekly newsletter

CLICK TO SUBSCRIBE

All information is collected and used in accordance with our Privacy Policy.

EXPLORE

SUPPORT

CONTACT

MON-SAT: 7AM - 3PM

EMAIL: CLICK TO EMAIL

©Copyright 2023 EXPLORIST.life

Facebook-f Instagram Youtube

sign up for our
weekly newsletter

CLICK TO SUBSCRIBE

All information is collected and used in accordance with our Privacy Policy.

EXPLORE

SUPPORT

CONTACT

MON-SAT: 7AM - 3PM

EMAIL: CLICK TO EMAIL

©Copyright 2023 EXPLORIST.life

Facebook-f Instagram Youtube