IN-PERSON SYSTEM CHECK

We schedule troubleshooting appointments on Tuesdays and Wednesdays, drop-off time at 9am PST. 

Appointments are scheduled for 2 hours. Unfortunately, it’s difficult to estimate how long changes will take until the system check process is complete. Once we’ve highlighted the recommended changes and associated costs, you’ll have the flexibility to decide how to proceed.

• Immediate Action: If you choose to leave your camper with us, we can begin implementing the changes immediately after receiving your approval.
• Scheduled Appointment: Alternatively, if you prefer to schedule a time in the near future to return to our shop, we can accommodate your preferences.

Below is our availability calendar for our In-Person System Check at our Redmond Location.

Please note that your In-Person System Check date is NOT GUARANTEED until you have paid your deposit and received confirmation from us.

All of our in-person appointments will take place our shop in Redmond, OR, 2754 SW 6th St #105, Redmond, OR 97756. Please note we are an appointment-only facility, not a retail store.

The base cost for your troubleshooting appointment is $299 (for non-members), which includes:

• Detailed report with findings, updates, and recommendations
• System Safety Check
• System Upgrade Check
• Firmware Updates
• System Efficiency & Data Analyses
• Settings Check

Additional costs for replacing components and parts, including the labor cost to install these components will be discussed after the initial troubleshooting appointment. Prices vary depending on the complexities of the system and components needed.

After the In-Person System Check appointment you will receive the following:

• Summary of Findings: We’ll outline what we’ve discovered during the troubleshooting process, including any issues addressed and changes made to your off-grid power system.
• Parts/Component Replacement: If any parts or components need to be replaced, we’ll provide you with a comprehensive list along with associated costs and timelines.
• Approval Process: You’ll have the chance to approve or deny any suggested changes. We’ll ensure transparency by highlighting all costs and timelines associated with the proposed alterations.  

If any component is found to be dysfunctional due to a malfunction or improper wiring, it may need to be replaced. If you’ve purchased your components through EXPLORIST.life and followed our installation diagrams, and the components are not functioning properly, we will determine if they are covered under the manufacturer’s warranty and handle the warranty claim/replacement for you..

For components purchased from another source, you’ll need to work directly with your distributor to process any warranty claims.