In-Person Troubleshooting Deposit

We schedule troubleshooting appointments on Wednesday and Thursdays, drop-off time at 9am PST. 

Appointments are scheduled for 3 hours. Unfortunately, it’s difficult to estimate how long changes will take until the troubleshooting process is complete. Once we’ve highlighted the recommended changes and associated costs, you’ll have the flexibility to decide how to proceed.

• Immediate Action: If you choose to leave your camper with us, we can begin implementing the changes immediately after receiving your approval.
• Scheduled Appointment: Alternatively, if you prefer to schedule a time in the near future to return to our shop, we can accommodate your preferences.

We schedule troubleshooting appointments on Wednesday and Thursdays, drop-off time at 9am PST. 

Appointments are scheduled for 3 hours. Unfortunately, it’s difficult to estimate how long changes will take until the troubleshooting process is complete. Once we’ve highlighted the recommended changes and associated costs, you’ll have the flexibility to decide how to proceed.

Please note that your troubleshooting date is NOT GUARANTEED until you have paid your deposit and received confirmation from us.

We only accept troubleshooting appointments at our shop in Blue River, Oregon. You will need to bring your vehicle to Blue River, Oregon at your designated appointment time. 

Please note that our facilities do not have a waiting area available for customers during our troubleshooting process. However, we’re happy to provide a courtesy shuttle to our local coffee shop, McKenzie General Store. Alternatively, you’re welcome to arrange your own transportation if you prefer.

The base cost for your troubleshooting appointment is $500, which includes:

• Maximum of 3 hours of troubleshooting time
• Full review of settings and history of all components/devices; adjustments made as necessary
• Inspection for any signs of errors or abnormalities
• Thorough examination of safely accessible connections within the system to ensure they’re secure. Note: this does not include wires behind walls.
• Reivew system for indications of poor connections, melted parts, incorrect wiring, etc.
• Assessment of power flow through the system, including inputs from shore power, alternator, solar panels, and the inverter.
• Identification of any safety concerns encountered during the inspection.

Additional costs for replacing components and parts, including the labor cost to install these components will be discussed after the initial troubleshooting appointment. Prices vary depending on the complexities of the system and components needed.

After the troubleshooting appointment you will receive the following:

• Summary of Findings: We’ll outline what we’ve discovered during the troubleshooting process, including any issues addressed and changes made to your off-grid power system.
• Parts/Component Replacement: If any parts or components need to be replaced, we’ll provide you with a comprehensive list along with associated costs and timelines.
• Approval Process: You’ll have the chance to approve or deny any suggested changes. We’ll ensure transparency by highlighting all costs and timelines associated with the proposed alterations.  

If any component is found to be dysfunctional due to a malfunction or improper wiring, it may need to be replaced. If you’ve purchased your components through EXPLORIST.life and followed our installation diagrams, and the components are not functioning properly, we will determine if they are covered under the manufacturer’s warranty and handle the warranty claim/replacement for you..

For components purchased from another source, you’ll need to work directly with your distributor to process any warranty claims.